TCU Housing and Residence Life has partnered with University Laundry to provide a convenient alternative to traditional campus laundry. Students are able to opt-in to the program by visiting UniversityLaundry.com/TCU. Read below for more information about the service.
USING YOUR SERVICE AT TCU
Your Questions Answered
Q: What is University Laundry?
A: TCU has a laundry service for students, staff and faculty. The program includes Bundled Service (wash/dry/fold/package by hand) and Campus Cleaners (dry-clean or launder and press, return on hangers).
Q: What is Bundled Service?
A: This service is for all machine-washable clothes-sheets, towels, underclothes, shirts, pants, etc. Items are washed, dried, folded and packaged. Students choose Annual or Semester Bundled Plans of 10, 20, or 30 lbs. per week.
Q: How will you clean my clothes?
A: Our 10-step process treats your clothes with the meticulous care they receive at home! All clothes are sorted into whites, medium and darks. Our wash products are rated #1 by Consumer Reports for best cleaning, fabric care, and color guard. Our detergents have biodegradable surfactants (active agents) free of harmful phosphates. Dermatologist tested, our suds are friendly to even the most sensitive skin. The process is clean and green.
Q: Which Bundled plan do I need?
A: Start with the 20 lb Plan, it’s the most popular. The average weekly weight is 15-20 lbs. If you’re an athlete or simply wear more clothes than average, the 30 lb Plan is for you. If you take the majority of your wardrobe to the Campus Cleaners, the 10 lb Plan is perfect for linens, underwear, t-shirts, etc. If you skip a week completely, you get twice your weekly amount the next time you use service. The unused pounds from an order don’t roll over. If you need more than your plan allows, you can change your plan anytime or we’ll simply charge $1.50 per pound if you need more in a week. Bags are weighed when dry and lightest.
Q: How does the Campus Cleaners work?
A: At home these clothes would go to a local dry cleaner. At college the laundry service ensures students don’t have to leave campus. With or without Bundled Service, the Campus Cleaners takes care of everything you would want returned on hangers. College is a difficult place to hang-dry anything, so you’ll simply wear these items a little more often between sending them to the Campus Cleaners. Each month we total up the dry-cleaned or laundered clothes and then charge by the item. Just like a local dry cleaner, charges only occur when the service is used.
Q: How will you keep up with my clothes?
A: Each student receives two nylon (bacterial resistant) bags: one Large bag for Bundled Service and one smaller bag for the Campus Cleaners. Everybody’s clothes are washed and dried separately, then packaged by hand before they are returned. Each bag (and order) is bar-coded and tracked through every step of our care process. You can go online and see it every step of the way.
Q: How do I get my bags and when does service start?
A: You will receive an email with details on where to pick up your laundry bags during move-in. Service begins when classes start.
Q: When and where is service?
Campus attendants are waiting to take dirty clothes or return clean ones to you at designated drop-off/pick-up locations. You can use whatever truck you wish, but a couple days each week the truck will be closest to your residence hall. The exact times and truck locations are posted online, so once you know your residence hall you can check it out. You may live in a residence hall with a Drop Spot; if so, there’s a spot you can drop off and pick up orders in your residence hall.
Q: When do I pay?
A: Like your meal plan or class registration, you pay for your Bundled Plan at the beginning of the semester during registration. Your use of the Campus Cleaners and any of your extra Bundled Service is totaled monthly and charged to the credit card provided when registering. A Usage Summary is emailed to both students and parents monthly.